A household name in cosmetics retail faced the challenge of managing risks across multiple international locations, franchises, and business units.
With organic growth and high staff turnover creating information silos, they needed to transform their fragmented approach to risk management into a unified framework.
The challenge
Despite successful PCI compliance and security programs, the organisation struggled with fragmented risk management across multiple business units and international locations.
Key issues included:
Multiple disconnected business pillars
No unified approach to risk tracking
High staff turnover creating knowledge gaps
Difficulty tracking information assets
Siloed business processes
Lack of risk visibility at the executive level
"Each pillar had its own way of identifying and tracking risks, with no unified view of organisational exposure," explained Chaleit’s VP of Technical Services.
The solution
Chaleit implemented a comprehensive approach to unify risk management.
Framework development
Created a unified risk management framework
Established risk quantification methodology
Integrated existing tools (Jira and Confluence)
Built customised risk matrix
Developed sprint-based implementation process
Organisational integration
Engaged key stakeholders from each business unit
Created an information security forum
Established steering committee
Built asset and risk register working models
Implemented risk weighting system
The outcome and aftermath
The engagement transformed and unified risk management across the organisation.
Risk management improvements
Created a single source of truth for risks
Established a clear risk quantification process
Enabled 2-3 minute risk reporting
Identified tens of significant unknown risks
Developed targeted investment priorities
Organisational impact
Unified previously siloed approaches
Created active stakeholder engagement
Established information security forum
Generated cost rationalisation opportunities
Built sustainable risk management culture
The key to success in this client collaboration was bringing people together around information security risk within their business context rather than treating it as purely a cyber security issue — which is an approach we take with all our clients.
Key takeaways
Unified risk frameworks break down organisational silos.
Stakeholder engagement drives sustainable risk management.
Business context matters more than technical metrics.
Simple, accessible tools enable wider adoption.
Security partners achieve more than security vendors.
The engagement demonstrates how organisations can transform fragmented risk management into a unified, business-driven process. Through systematic engagement and practical tools, the client achieved both better risk oversight and organisational alignment.
