A technology company's traditional approach to Governance, Risk, and Compliance (GRC) was yielding diminishing returns. Despite investing in modern tools and establishing formal processes, they struggled to create meaningful engagement across teams.
Chaleit helped the company transform disconnected security checklists into valuable discussions that drove real change, achieving measurable risk reduction across major applications while building lasting cross-team collaboration.
What made this engagement particularly successful was its focus on meaningful dialogue rather than checkbox compliance and on long-term transformation rather than momentary wins.
The challenge
Despite having established GRC processes and professional tools such as OneTrust, the organisation experienced friction between teams and failed to drive real engagement.
Key issues included:
Generic checklists that didn't reflect business realities
Lack of cohesion between security processes
Communication gaps between security and development teams
Low engagement with risk assessments
Lack of context in security requirements
Need for meaningful risk measurement
"Most companies have these generic questions like 'Are we doing X or Y?' without understanding the context or value," noted Chaleit’s VP of Technical Services.
The solution
Chaleit implemented a collaborative approach that transformed risk management from a top-down mandate into an engaging dialogue.
Process innovation
Replaced generic checklists with contextual discussions
Conducted focused 30-60 minute assessment sessions
Created clear documentation in Confluence
Established regular review cycles
Built bridges between security and development teams
Strategic implementation
Validated evidence of security controls
Mapped risks to business context
Created transparent documentation
Enabled cross-team collaboration
Transformed audit processes into valuable discussions
The outcome and aftermath
The transformation yielded significant improvements across the organisation.
Risk management
Achieved acceptable risk scores across applications
Created sustainable risk management processes
Established meaningful metrics
Developed context-aware assessment approach
Organisational impact
Enhanced cross-team collaboration
Increased voluntary participation
Improved security awareness
Created sustained engagement
What made this engagement particularly successful was its focus on meaningful dialogue rather than checkbox compliance and on long-term transformation rather than momentary wins.
"How do you ensure reduced risk scores continue to remain that way? It can't happen unless the entire company participates and shares the same vision," highlights Chaleit’s VP of Technical Services.
Chaleit helped this tech company transform risk management from a top-down mandate into a collaborative process. We created sustainable improvement that engaged the entire organisation.
Key takeaways
Context-aware assessments yield better results than generic checklists.
Collaboration drives better risk management than mandates.
Transparency and clear documentation enable sustained improvement.
Risk management requires ongoing dialogue, not just periodic reviews.
Technical teams engage when they understand the 'why' behind requirements.
The engagement demonstrates how organisations can transform GRC from a bureaucratic exercise into a valuable business process. Through systematic engagement and focus on meaningful dialogue, the client achieved both better risk management and organisational buy-in.
